![]() “I was simply trying to vocalize what I thought was going on.”īarba said she was left in the hallway, crying. “It came as a shock because I didn’t realize there was that big of an issue, if an issue at all,” Barba said. We are unable to discuss specific patient information due to national privacy laws.”Īccording to Barba, the nurse continued to complain that Barba was not listening to her, that there was nothing wrong with Barba and said she refused to treat or see Barba again. ![]() We are committed to the health and safety of our patients and team members. UnityPoint Health emailed the S&B to comment, saying “UnityPoint Health – Grinnell takes all patient feedback seriously and investigates claims thoroughly. Once the nurse slammed the door, Barba said she heard, “What a bitch. ![]() Stepping into an adjacent room, Barba said the nurse turned and slammed the door in Barba’s face.įrom behind the door, Barba said she could hear the nurse loudly talking about her to other nurses and doctors in the room. Not knowing what to do, Barba said she followed her into the hallway. Barba said the nurse immediately got up and left the room. “Instead of it being met with understanding or any sort of compassion, she more so felt threatened by what I was telling her and reacted very poorly.”Įventually, Barba said the nurse told her that there was nothing else she could do for her. “I knew going into the hospital alone, I was going to have to be pretty vocal and try to stand up for myself and say what was going on so that I could actually get answers,” she said. “It really felt like as much as I was trying to express what was going on, she just kept going back to a different problem or stating that there was no problem at all,” Barba said. The miscommunication about Barba’s pain also occurred when she saw a nurse for her appointment, said Barba. Barba said she ended up needing two X-rays because of that miscommunication. Although she said she emphasized the pain was near her knee but in her femur, she said the hospital workers only focused on the knee. When she called the hospital to set up an appointment, there was miscommunication about where her pain was. 15, a week and a half after Barba started noticing pain while running, she said she decided to see a nurse practitioner at UnityPoint, on the advice of her coach and athletic trainers.īarba’s negative experience started before the appointment began, she said. ![]() Students will get a behind the scenes look in our hospital and all the things that need to be done to give the best care possible!ħ00 East University Ave, Des Moines, IA 50316Ī dditional information: We look for students who are able to commit to volunteering one day a week (two hours) for the whole school year.When Diana Barba `26 went to UnityPoint Health – Grinnell Regional Medical Center for a consultation about a potential stress fracture, she said she was met with doors slammed in her face, a nurse who did not believe her pain and was called “a fucking bitch” by one of the nurses. The Volunteen program will also be in charge of running the hospital's “Comfort Cart”, which will offer different items to patients to make their stay more comfortable! Volunteers will have interaction with patients and medical staff. During this time, volunteers help support the hospital by replenishing items like surgical towels in outpatient surgery, patient gowns on patient floors, and medical equipment. The teen program is offered Monday through Thursday from 4-6PM. UnityPoint Health- Des Moines - Iowa Lutheran Volunteen Program
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